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On-line Banking FAQ's

Table of Contents

How can I access my account online?
How do I change my PIN and password?
What if I forget my password?
How can I export my account summary into Quicken or Money?

How do I access my account online?
You must first fill out the online banking application and submit it to one of our representatives. To obtain an application you may choose from the following options;

1. You can print the application from our web site, fill it out, and return it to us. You may also mail it to us at Peoples Credit Union 9560 Pines Blvd. Pembroke Pines, FL 33024, or fax it at (954) 704-8681.

2. You may request the application to be faxed to you, if you have access to a fax, by calling our call center at (305) 893-4880 or (954) 704-4100

3. You can pick up an application in our lobby, fill it out and give it to one of our representatives.

Finally, you can have the application mailed out to you, by using our PAT (Personal Audio Teller) system or simply emailing your request with your current address to contactus@peopcu.org .

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How do I change my PIN and password?
You must first log into your online banking account, then click the pad lock icon located on the right side of the screen. Select PIN or Password under the Password Type header, enter your new PIN or Password as well as the confirmation, and click the "Submit" button.

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What if I forget my password?
As part of our security system, you are given only three attempts to enter the correct PIN and/or Password. If you are unsuccessful after three attempts, you must call our office at (305) 893-4880 to have your PIN and/or Password reset.

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How can I export my account summary into Quicken or Money?
Once logged in, click the history link in the submenu of Accounts. Select the desired account and click the icon located in the upper right of the screen. Click SAVE when the download file window appears and select a destination where you have easy access to i.e. desktop, a: drive, or my documents. Import the file into your software by following the instructions included in your software program. Since the file exported is a “.qif” file, using Microsoft Money requires additional converting prior to importing the file into the software. See the software manufacturer about converting qif files.

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(305) 893-4880
Miami-Dade
(954) 704-4100
Broward
(800) 243-1077
Toll-Free
(Outside Miami-Dade & Broward)
NCUA, National Credit Union Administration, a U.S.Government Agency - Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, A U.S. Government Agency
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