On-line
Banking FAQ's
Table of Contents
How can I access my account
online?
How do I change my PIN and password?
What if I forget my password?
How can I export my account summary into Quicken or Money?
How do I
access my account online?
You must first fill out the online
banking application and submit it to one of our representatives. To
obtain an application you may choose from the following options;
1. You can print
the application from our web site, fill it out, and return it to us.
You may also mail it to us at Peoples Credit Union 9560 Pines Blvd. Pembroke Pines, FL 33024, or fax it at (954) 704-8681.
2. You may request the application to be faxed to you,
if you have access to a fax, by calling our call center at (305) 893-4880 or (954) 704-4100
3. You can pick up an application in our lobby, fill it
out and give it to one of our representatives.
Finally, you can have the application mailed out to you,
by using our PAT (Personal Audio Teller) system or simply emailing your
request with your current address to contactus@peopcu.org
.
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How do I change my
PIN and password?
You must first log into your online banking account, then click the pad lock icon located
on the right side of the screen. Select PIN or Password under the Password Type header,
enter your new PIN or Password as well as the confirmation, and click the "Submit" button.
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What if I forget
my password?
As part of our security system, you are given only three attempts
to enter the correct PIN and/or Password. If you are unsuccessful after
three attempts, you must call our office at (305) 893-4880 to have your
PIN and/or Password reset.
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How can I export
my account summary into Quicken or Money?
Once logged in, click the history link in the submenu of Accounts. Select
the desired account and click the icon located in the upper right of the
screen. Click SAVE when the download file window appears and select a
destination where you have easy access to i.e. desktop, a: drive, or my
documents. Import the file into your software by following the instructions
included in your software program. Since the file exported is a “.qif”
file, using Microsoft Money requires additional converting prior to importing
the file into the software. See the software manufacturer about converting
qif files.
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