On-line
Banking FAQ's
Table of Contents
How can I access my account
online?
How do I change my PIN and password?
What if I forget my password?
How can I export my account summary into Quicken or Money?
How do I sign up for Bill Payer and is there a fee?
Can I select merchants from the drop down list?
How do I add a new merchant?
What merchant information is required to add new merchant?
Are all merchants accepted by Bill Payer?
Is there a limit on the number of merchants I can add to my payee list?
Are there different types of payment options?
Can I change between the different types of payment?
Can I schedule a payment the same day I add the new merchant?
How long in advance should I schedule payments?
How are payments made and how long does it take to reach
their destination?
How do I request a stop Payment?
When will the money be deducted from my account?
Is there a maximum dollar amount that could be sent to a mechant at one time?
How do I cancel the Bill Payer service?
How do I
access my account online?
You must first fill out the online
banking application and submit it to one of our representatives. To
obtain an application you may choose from the following options;
1. You can print
the application from our web site, fill it out, and return it to us.
You may alos mail it to us at Peoples Credit Union 680 NE 124th Street N. Miami FL 33161, or fax it at (305) 893-0515.
2. You may request the application to be faxed to you,
if you have access to a fax, by calling our call center at (305) 893-4880
3. You can pick up an application in our lobby, fill it
out and give it to one of our representatives.
Finally, you can have the application mailed out to you,
by using our PAT (Personal Audio Teller) system or simply emailing your
request with your current address to systems@peopcu.org
.
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How do I change my
PIN and password?
You must first log into your online banking account, then click the pad lock icon located
on the right side of the screen. Select PIN or Password under the Password Type header,
enter your new PIN or Password as well as the confirmation, and click the "Submit" button.
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What if I forget
my password?
As part of our security system, you are given only three attempts
to enter the correct PIN and/or Password. If you are unsuccessful after
three attempts, you must call our office at (305) 893-4880 to have your
PIN and/or Password reset.
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How can I export
my account summary into Quicken or Money?
Once logged in, click the history link in the submenu of Accounts. Select
the desired account and click the icon located in the upper right of the
screen. Click SAVE when the download file window appears and select a
destination where you have easy access to i.e. desktop, a: drive, or my
documents. Import the file into your software by following the instructions
included in your software program. Since the file exported is a “.qif”
file, using Microsoft Money requires additional converting prior to importing
the file into the software. See the software manufacturer about converting
qif files.
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How do I sign up
for Bill Payer and is there a fee?
To sign up for Bill Payer, you must first be signed up with online banking.
If you already have access to online banking, simply click the Bills link
located on the left side of the screen. Then, click the Add New Bill link
in the submenu, read through the entire disclosure, and click submit at
the bottom of the disclosure. You may also want to print out the disclosure
for your personal records. We offer Bill Payer as a free service to our
members.
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Can I select merchants
from the drop down list?
Even though this option is available, we highly recommend that you submit
every merchant as a new merchant. The information in the drop down list
may not always be the most current at the time when you are setting up
the new merchant. To avoid possible errors we advise that you add every
merchant as new by clicking the Request Credit Union to Add New Merchant
button located at the bottom of the Merchant search window.
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How do I add a new
merchant?
Once logged into your account, simply click the Bills link on the left
side of the screen and then click Add New Bill. Then, select the type of payment
(on demand, monthly, or one time) and click next. Enter the merchant name you wish to
add and click next. Once the merchant search window is diplayed, select the merchant you
wish to add to your payee list. Again, to avoid possible errors we advise that you click the
Request Credit Union to Add New Merchant button located at the bottom of the Merchant search window,
and fill out the new merchant request form with all the required fileds.
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What merchant information
is required to add a new merchant?
In order for us to add new merchants to our database we require that the
following fields be completed;
1. Merchant’s Name
2. Merchant’s Address
3. Merchant’s City / State / Zip
4. Contact Name (Use customer service if name is unknown)
5. Contact Number
6. Your Account Number at Merchant
No merchants will be added to our database if any of the
fields are missing.
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Are all merchants
accepted by Bill Payer?
Not all merchants are accepted for Bill Payer. Payments cannot be made
through Bill Payer to the following merchants:
1. Tax entities (IRS, State and Local Tax authorities)
2. Collection agencies
3. Court ordered payments such as alimony, child support,
speeding tickets, etc.
4. Payees outside the United States
5. Payees located in the Armed Forces with postal codes
such as AE or AP
6. Payments to settle securities transactions
7. Payoffs “special financing” transactions
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Is there a limit on the
number of merchants I can add to my payee list?
The bill payer service allows a maximum of 40 merchants per account. If this number
is exceeded, no new merchants will be added to the payee list.
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Are there different
types of payment options?
There are three types of payment options; on demand, monthly, & single
payments.
On demand: This is the most common type
of bill payer option. Any bill that changes in amount and /or payment
date will be processed on demand. These payments are paid on the entered
due date.
Monthly: This type of payment is a recurring
payment set for the same amount to be paid on the same calendar day
of each month.
Single: This type of payment is set for
a one time payment on a specified date.
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Can I change between the
different types of payment?
Unfortunately this option is not available at this time. If you need to change between the
types of payments (i.e monthly to on demand), you will have to delete your merchant from
the payee list and re-add it as new.
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Can I schedule a
payment the same day I add the new merchant?
Again, this option is available but in order to avoid any discrepancy,
we recommend that you wait 2-3 business days before you schedule the initial
payment. During this time we will verify both merchant and account information
minimizing the possibility for error.
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How long in advance
should I schedule payments?
As mentioned in our disclosure, in order to guarantee payment, you must
allow at least 7 business days for each payment (recurring or variable)
to reach the merchant. In other words you should setup the payment at
least seven (7) business days before the bill is due.
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How are payments
made and how long does it take to reach their destination?
Payments are processed either electronically or by check. Payments that
are processed electronically can reach their destination within 3 business
days after the funds have been deducted from your account. To verify if
your payments are made electronically, you can check the date that your
payment was applied to your account from your monthly merchant statement.
For merchants who cannot process payments electronically, payments are
made by paper checks. We recommend that you allow at least 7 business
days for the check(s) to reach the merchant.
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How do I request
a stop payment?
To change or stop a payment, you may electronically edit or cancel your
payment request on the same date you schedule the payment. If the stop
payment is not processed on the same day, you must contact our office
immediately so that a stop payment can be placed on the transaction. If
your request is not received in a timely manner, you will be responsible
for the payment.
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When will the money
be deducted from my account?
The funds will be withdrawn from your account on the due date you enter
when you “add a new bill”. In order to ensure payment, your
funds must be on deposit in your checking account by the close of business
on the day prior to the due date.
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Is there a maximum
dollar amount that could be sent to a mechant at one time?
The maximum transaction amount accepted by the Bill Payer service is $9,999.99.
Any payments scheduled beyond this amount will not be processed. If you wish to make
a payment larger than $9,999.99, we recommend making additional payments
on the following business day once the funds from the first payment have been withdrawn.
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How do I cancel
Bill Payer service?
To terminate the Bill Payer service, you must provide us with a written
notice addressed to Peoples Credit Union. You can also email us your request
at contactus@peopcu.org or fax it
to us at (305) 893-0515.
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