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E-Statement FAQs

An E-Statement is an electronic version of your statement. It provides you an alternate way to receive your monthly or quarterly statement from Peoples Credit Union, utilizing Internet-based technology.

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To access your E-Statement, you will be required to be an Online-Banking user and have Adobe Acrobat Reader installed on your PC. You will be notified through the e-mail address you provide to Peoples Credit Union, each month or quarter that your E-Statement is ready. A link to Online-Banking will be provided in the e-mail notification. After logging into Online Banking, using your account number, password and Personal Identification Number (PIN), you will go to your E-Statement. You will be able to view your statement right from your computer, 24 hours a day, seven days a week via the Internet.

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All security precautions have been taken to ensure the confidentiality of your electronic statement. Logging into Online-Banking ensures your E-Statement is safe as you are accessing your statement through a secure site. Peoples Credit Union uses the best available technology in security, firewalls, and encryption.

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After you have logged into Internet Banking, click on Maintenance, Email Options. Under the drop down arrow box for Statements, select Primary Email, Secondary Email or Work Email Address that you would like your E-statement notification to be sent. Click Next and the Submit button to finalize your selection.

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No, your paper statements will stop once you sign-up for E-Statements.

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Upon signing up for E-Statements , you will receive your first e-mail notification to the e-mail address you specified at the beginning of the following month. You will continue to receive a monthly e-mail notification that your E-Statement is available. You will be provided a link to access your E-Statement or you can log into Online-Banking and click on the link located at the top of the screen that indicates "Your Statement is Available". You can also click on the E-Statement menu button and select view to see your E-Statement.

Historically, you have waited for your paper statement to be mailed and delivered. With E-Statements, you avoid the traditional mail delivery, so you will receive your statement sooner.

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E-Statements history will be available for a period of one year, starting with September 2003.

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Your electronic statement will look different than the current paper statement. However, it will have the same information as well as links to Peoples Credit Union's monthly newsletter and promotions.

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No, E-Statements are free!

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You may cancel your E-Statement service at any time by providing us an e-mail notification through Online-Banking E-mail. It may take as long as thirty (30) days from Peoples Credit Union receipt of your e-mail notice of cancellation for you to receive your next monthly mailed statement, with all subsequent printed and mailed statements arriving monthly or quarterly thereafter.

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Yes, up to 1 year of online statements will be available for viewing as your history accumulates. You will have the option of printing a hard copy of your E-Statement or creating a folder on your hard drive and moving or copying the file into it.

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To change the e-mail address your E-Statements notification is sent to, log into your Online-Banking account. In the menu select Maintenance, Email Options. Delete your current e-mail address in the appropriate field (Primary, Secondary Email or Work Email Address) and enter your new address, then click Next and the Submit button to finalize the changes.

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Links will be provided to this information within your E-Statement that allows you to view the newsletter and inserts online.

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For addition information, please email us at contactus@peopcu.org


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