Loan
Dept. / Mastercard Frequently Asked Questions
Loan Dept.
How can I apply for a loan?
How long does it take to process a loan application?
How can I get an application?
What does the Credit Union take into consideration when
evaluating a loan application?
What interest rates do you charge for your loans?
I have a leased vehicle financed through the Credit Union
how can I get payment address and payoff of my lease?
I have not received my loan coupons, what should I do?
How can I get the payoff amount of my loan?
I received a letter asking for proof of insurance, what
should I do?
I have already submitted proof of insurance and continue
to receive letters requesting this information. In addition, I have
not received my refund?
Force placed insurance was added to my loan and my payment
was increased – how do I resolve this?
MasterCard:
Do you take MasterCard payments over
the phone or in at the Credit Union branches?
Can I make my MasterCard payment on-line?
How do I dispute fraudulent charges on my account?
How do I dispute an error on my account?
My MasterCard was lost/stolen, what do I do?
How can I apply for a loan?
Complete an application on-line or print and submit an application via fax,
mail or in-person.
Click here for a loan application ($25.00 loan processing
fee – refunded upon approval)
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How long does it take to
process a loan application?
There is a 24-hour turn around time for online applications and 1-hour for fax or in person applications.
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How can I get an application?
You can access an application on line and print to complete and submit. Or for
greater convenience complete and submit your application on-line. Click
here for a loan application ($25.00 loan processing fee
– refunded upon approval)
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What does the Credit Union take
into consideration when evaluating a loan application?
The two most important considerations when evaluating a loan application is
the applicants’ credit history and the ability to repay loan based on
income and current debt.
Click
here for a loan application ($25.00 loan processing fee
– refunded upon approval)
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What interest rates do you charge
for your loans?
The interest rate depends on the type of loan, term and applicant(s) beacon
(credit) score.
Click
here for a loan application ($25.00 loan processing fee
– refunded upon approval)
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I have not received my
loan coupons, what should I do?
All the information you need to make a payment is in the contract. Payments
can be made in person or mailed to any of our branch locations. Be sure
to note your account number and loan number on the payment. In addition,
contact our call center or e-mail us and a representative will confirm
your mailing address and advise the loan department that new coupons need
to be ordered. contactus@peopcu.org
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How can I get the payoff
amount of my loan?
Members can simply e-mail, call or stop by our offices and speak to a
representative at the Credit Union. contactus@peopcu.org
Anyone other than the member that needs payoff information must make
that request in writing. The member’s permission must be obtained
in order to release this information with the exception of auto dealers
that can provide proper member identification information.
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I received a letter asking
for proof of insurance, what should I do?
Please call our insurance tracking company, Allied Solutions at
800-432-0235. You will be asked to mail or fax the proof of insurance
to their offices. Your insurance agent can do this for you or you can submit insurance verification by visiting.www.myinsuranceinfo.com!
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I have already submitted
proof of insurance and continue to receive letters requesting this information.
In addition, I have not received my refund?
Please contact Allied Solutions at 800-432-0235. They will explain
what information is needed in order to resolve the situation.
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Force placed insurance
was added to my loan and my payment was increased – how do I resolve
this?
Please call our insurance tracking company, Allied Solutions at
800-432-0235 and provide them with the information they request. When
they receive proper proof of insurance they will submit a credit to your
credit union account and your payments will be readjusted.
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MasterCard:
Do you take MasterCard
payments over the phone or in at the Credit Union branches?
No, payments must be mailed to the Tampa payment center. For payment information
and address please call 1-800-237-6211. Or log-on to our website and go
to the MasterCard link.
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Can I make my MasterCard
payment on-line?
Simply click on the MasterCard
link located on our website.
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How do I dispute fraudulent
charges on my account?
Contact the fraud department at MasterCard Services: 1-800-453-4270.
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How do I dispute an
error on my account?
Contact the Customer Service Dept. at 1-800-453-4270 they will determine if the disputed
charges are the result of fraud or error and will provide you with further
instructions to resolve your claim.
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My MasterCard was lost/stolen,
what do I do?
Please report this to MasterCard Services at 1-800-453-4270.
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