Bill Payer FAQ's
Table of Contents
How do I sign up for Bill Payer and is there a fee?
How do I start using bill payment?
What kind of bill payments are available?
Why do I get a confirmation number when I make a payment?
How will I know if a payment was processed successfully?
How will I know if a payment failed?
The payment history showed that my payment was Processed, but my bank account has not been debited. Should I schedule another payment for this merchant/payee?
Is there a way I can verify online that a merchant/payee received my payment?
What is the maximum amount for any one payment?
How far in advance can I set up a payment?
Do I have to re-enter payments each month?
Are there any payments I should not make through the system?
How many days before the due date do I need to make a payment?
The Bill Pay system says ‘Schedule payment at least 5 business days before due date’. What does this really mean?
Is there a way to see previous payments?
What if my recurring or one-time payment falls on a non-business day?
What do I need to do if one of my merchant/payee notifies me that a payment has not been received?
Is there a cutoff time for me to cancel or change a payment scheduled for today?
How will I know if an automatic payment instruction has expired?
When can I begin making payments to a new merchant/payee I added?
Can I pay someone who does not appear on my list?
How do I add a merchant/payee to my list?
How do I change the account number or address for a merchant/payee?
How do I cancel the Bill Payer service?
How do I sign up
for Bill Payer and is there a fee?
To sign up for Bill Payer, you must first be signed up with online banking.
If you already have access to online banking, simply click the Bills link
located on the left side of the screen. This link will take you to our
Bill Payer service which is a free service to our members.
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How do I start using bill payment?
You begin by adding merchants/payees to your Merchant/Payee list. You can then schedule payments for them
using the Setup/Change Payments or QuickPay options.
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What kind of bill payments are
available?
There are two kinds of bill payments available:
One-time - A payment that is processed on the day
you specify. On the payment date you
specify the funds are withdrawn from your account and the payment is sent to
the merchant/payee. The merchant/payee
will receive the payment 2-5 days after the payment date.
Automatic - A recurring payment that occurs at
your specified frequency as many times as you indicate.
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Why do I get a confirmation number when I make a payment?
Confirmation numbers are provided for all confirmed or
modified payments. This is your assurance that a payment will be processed on
the date it is scheduled. It is also a reference number that can be used for requesting research.
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How will I know if a payment was processed successfully?
The Payment History will show a status of "Processed" for that particular payment. However, this does not
guarantee the merchant/payee received or posted this payment.
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How will I know if a payment failed?
The Payment History will show a status of “Failed” for that particular payment and the system will send you a message to let you
know the payment failed. The most common reason for a failed payment is insufficient funds in the account used to make the payment..
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The payment history showed that my payment was Processed, but my bank account has
not been debited. Should I schedule another payment for this merchant/payee?.
No. Anytime a payment shows a status of Processed in the Payment History, this means that the payment went out to the
merchant/payee successfully. The debit to your account can take up to 3 business days to post to your bank account.
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Is there a way I can verify online that a merchant/payee received my payment?
If payment was made to the merchant/payee by check, you can determine if the check has been cashed by viewing the payment details
under payment history. Actual verification needs to come from the merchant/payee. If the payment was made via
electronic remittance, then you must contact the merchant/payee to verify that the payment was received and posted.
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What is the maximum amount for any one payment?
There is a pre-determined limit on the amount you can pay. If you are having problems, please contact Customer Service.
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How far in advance can I set up a payment?
Payments can be set up as much as 18 months in advance.
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Do I have to re-enter payments each month?
You can set up automatic payments of the same amount so you do not have to re-enter them each month.
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Are there any payments I should not make through the system?
The following payment types are prohibited through the system:
Tax payment
Court ordered payments
Payment to payees outside the United States
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How many days before the due date do I need to make a payment?
Unless otherwise specified, we recommend that you specify a payment date at least 5 business days before the due date to ensure your
payment reaches its destination on time.
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The Bill Pay system says ‘Schedule payment at least 5 business days before due date’.
What does this really mean?
The number of days before the payment due date is called "lead time." Lead time covers the time required for the merchant/payee
to receive and post the payment (assuming the merchant/payee address and account number are correct). This does not guarantee
when the merchant/payee will post the payment
The day that the payment was processed is not included in the lead time.
Lead time should be used with discretion, since only user experience with the merchant/payee will determine the number of days the user
should allow for actual posting of the payment.
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Is there a way to see previous payments?
Payment history is retained for 18 months. You may search for past payments by using one or a combination of the following:
Merchant/Payee Name
Payment Date
Payment Amount
Confirmation Number
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What if my recurring or one-time payment falls on a non-business day?
One-time payments cannot be scheduled for non-business days (such as weekends or Federal holidays). Recurring payments are
scheduled payments set up to happen on the same day or date each month (for example: each 15th). If one of these recurring
dates falls on a non-business day, the payment is processed on the preceding business day.
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What do I need to do if one of my merchants/payees notifies me that a payment has not been
received?
First, contact the merchant/payee directly to verify that the payment has not been received. Next, confirm that your payment was processed by
using the Payment History option. View the payment details and select Research Request to initiate a payment Investigation.
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Is there a cutoff time for me to cancel or change a payment scheduled for today?
You can review, change or cancel a payment at any time. If the payment is scheduled for that day, the change or cancellation must be before
daily settlement time (2PM Eastern Time). The system displays an error message if you attempt to modify a payment after this deadline.
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How will I know if an automatic payment instruction has expired?
You will receive a Final Payment secure message notifying you the last scheduled payment has been processed. You can modify and reschedule your
payment if you wish to continue it.
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When can I begin making payments to a new merchant/payee I added?
You can begin making payment to that merchant/payee immediately.
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Can I pay someone who does not appear on my list?
Yes, simply add the merchant/payee to your Merchant/Payee List in order to make a payment to them.
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How do I add a merchant/payee to my list?
Using the Merchant/Payee Accounts option, select Add Merchant/Payee and then complete the requested fields.
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How do I change the account number or address for a merchant/payee?
Using the Merchant/Payee Accounts option, select the Merchant/Payee, select Details and then update the appropriate information.
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How do I cancel
Bill Payer service?
To terminate the Bill Payer service, you must provide us with a written
notice addressed to Peoples Credit Union. You can also email us your request
at contactus@peopcu.org or contact customer service at 1-866-748-9326.
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